Improving Provider Experiences with Trusted, Real-time Provider Data
CHG Healthcare enhanced the quality of its provider data and enabled real-time access to it.
Challenges
• Fragmented provider records distributed across siloed systems
• Duplicate data that was difficult to identify and resolve
• Inconsistent and incomplete provider information
• Frustrating, manual onboarding workflows
• High infrastructure and maintenance costs
• Internal MDM solution unable to scale effectively
Outcomes
• Mastered 7.3 million provider records in weeks
• Reduced duplicate provider records by 46%
• Improved data completeness through third-party enrichment
• Enabled real-time access to provider data via Tamr RealTime
• Decreased manual data preparation
• Lowered infrastructure costs with AI-native MDM solution
As CHG grew over time, so did its challenges with disjointed, inconsistent data. Different divisions maintained their own disparate systems, prompting CHG staff to ask their providers to supply the same information multiple times. Their records were inconsistent, and identifying duplicates across systems was a tedious, manual process.
CHG’s internal efforts to build its own data mastering solution quickly fell short of the scale and specialized skills needed to support the business. That’s when CHG engaged with Tamr. Implementing Tamr’s AI-native master data management (MDM) platform enabled the team to unify provider data, automate deduplication, and begin building a complete, trusted golden record for every provider in a single, trusted database.
Using Tamr’s AI-based approach, CHG quickly mastered over 7.3 million provider records and achieved a 46% reduction in duplicates, dramatically improving visibility into their network and reducing manual data preparation. And by integrating enrichment data from trusted third-party sources, the company gained deeper insight into provider credentials like licensing information, which helps to match the right people with the right roles.
As we find new data about a provider, even from external sources, Tamr enables us to now bring that data together through the mastering process and begin to enrich all of our divisions’ data.”
“Tamr not only provides a way to aggregate data, but it does so in a way that instills confidence.”
Sean Oldroyd
Tamr also helped CHG to improve the experience for the providers themselves. With accurate, unified data, CHG can pre-fill paperwork, reducing onboarding friction and saving providers valuable time.
Tamr’s SaaS-based AI-native MDM platform eliminated the need for in-house data mastering development, infrastructure and support, significantly reducing costs and freeing up resources for CHG. And utilizing Tamr RealTime capabilities, CHG is now able to provide immediate access to provider data, minimizing the risk of creating duplicate entries in the first place. This real-time access to accurate, enriched provider data is critical to ensuring CHG is matching the best, most qualified healthcare provider with each client's needs.
With Tamr RealTime, we can now get information about a provider, or create information about that provider, and give our various applications a unique ID that they can use confidently to reference that provider while the data goes through the mastering process.”
Taner Maia
CHG credits their success and continued enhancement of their provider data ecosystem to the strong partnership with Tamr. Moving forward, CHG looks forward to implementing new roadmap features, including additional enrichment sources, to support advanced staffing strategies and ensure every facility is staffed with the right provider at the right time.