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Western Union Enhances Customer Experience with Tamr

Western Union leverages the power of Tamr's AI to unify and enrich 375 million customer records, improving service and operational efficiency. This transformation supports a seamless omni-channel experience for their customers.

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Transforming Customer Data for Better Engagement

  • Achieved a 3-5% increase in customer matches across databases
  • Improved data accuracy and completeness, enhancing service quality
  • Enabled support agents to access full customer transaction histories

Transforming Customer Data for Better Engagement

  • Achieved a 3-5% increase in customer matches across databases
  • Improved data accuracy and completeness, enhancing service quality
  • Enabled support agents to access full customer transaction histories
 
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